- Operating system should be Windows XP or later.
- Cookies must be enabled.
- Browser: Internet Explorer 7.0 (or later) or Moxilla Firefox 1.4 (or later)**
- Adobe Acrobat Reader 8.0 or Greater
- Java
- Enable Active X in your browser. Click here for steps to do this.
- Add our website to your trusted websites list
     - http://www.hernandoclerk.com
     - http://or.hernandoclerk.com/acclaimweb

First you will need to search for the record by name. Go to the Name Search section, key in the subdivision or party name. Select "P-Plat" for Book Type and click "Search". Once you've located the document, click to view the image. On the image there will be a Book and Page number listed. Go to the "BookPage" search in the menu on the left and look for the document using the book and page number..

In the menu on the left side of the screen, there is a button titled as "View All Pages". Use this button to view the remaining pages of the document.

- Display all pages using the "View All Pages" button (on the left side of the Document Details screen)
- Scroll to the last image for that document.
- Click on the Print or Save button

To save the entire document:
- Display all pages using the "View All Pages" button (on the left side of the Document Details screen)
- Scroll to the last image for that document.
- Click on the Print as PDF button
- A print window will appear. Click on the drop down arrow to select a printer
- Choose "Adobe PDF" from the drop down list(the name may differ on your computer) and click OK
- A "Save As" window will appear. Choose the saving location and click on the Save button

To save one page of the document:
- When the print window appears, enter the page that you want to save then choose Adobe PDF from the drop down list.

To do this you will need to save the document to your computer as a PDF file. See: How do I save a document as PDF?
You can then open the file and zoom to see the small detail.

Typically the images are released onto the website in 2-4 hours on a normal business day. There may be some instances when that time is extended.

After you complete your purchase, a "Transaction Window" will open.(Pop-up blockers can prevent this window from opening) You should see text similar to, "You have purchased the following documents...”

Click on the View Image icon to view the image. Once it is displayed, there are a series of icons across the top. To the far right is the Print icon. Click the icon to print your purchased document. (Pop-up blockers can prevent this window from opening).

NOTE: If you have closed the transaction window, and need to retrieve your purchased documents, see: I closed my transaction window, how do I get my purchased documents?

While logged in, click on "Account Info”, then "View Past Purchases”. Click on the View Image icon. Once the document is displayed, click on the Print icon located near the top of the viewer, to your far right hand side.

This depends on your county. Some counties allow purchased images to be viewed indefinitely while others put a limit on how long you are able to view a document before having to purchase it again. To see documents that you have purchased and are able to view, simply click on "Account Info”, then "View Past Purchases”. All documents that you have available to you, can be retrieved at your convenience.

Check Settings In Internet Explorer. Check for Pop-up Blockers including: Norton Internet Security, other Virus protection packages that include pop-up blockers, Google toolbar, and also the Microsoft Windows XP Service Pack 2 can prevent pop-ups from opening (built in Internet Explorer pop-up blocker). Set your software to "allow” pop-ups from this site

Check to see if the Transaction Window opened behind your browser. If not, another possible cause is Pop-up blocker software. Check for Pop-up Blockers including: Norton Internet Security, other Virus protection packages that include pop-up blockers, Google toolbar, and also the Microsoft Windows XP Service Pack 2 can prevent pop-ups from opening (built in Internet Explorer pop-up blocker). Set your software to “allow” pop-ups from this site: See: Pop Up Blockers.

If the problem is that your password is incorrect, check your caps lock key. The password is case sensitive and must be entered exactly as submitted. If you forgot your login information, click "Forgot Login Info?" on the login window OR click "Login Reminder" on the Login Error window. If you continue to have problems, please contact the Support Desk.

If you have the latest version of Internet Explorer, have installed Windows XP Service Pack 2, OR you are using a third party pop up blocker (such as the Norton Internet Security or the Google Toolbar) you will need to allow pop ups for your county's web site (examples: www.hernandoclerk.com) as well as the following sites:

• or.hernandoclerk.com

If your blocking software allows wildcards then you can allow everything from Landata by allowing pop ups for:

• *.hernandoclerk.com
• *or.hernandoclerk.com

Consult Internet Explorer's help section or your pop up blocker documentation for instructions on how to disable pop up blocking for a particular site.

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